No, not those sorts of tools. We’re not talking about hammers, saws or any other labourer’s essential. Property managers are desperately in need of tools that will alleviate their busy work schedules, which often act as a barrier to communication. Their primary job role is to nurture and maintain the relationship between landlord and tenant through using expert organisational skills and effectively relaying messages.
There is no denying that real estate has a communication problem, which leads to many tenants feeling unhappy and stuck in their letting agreement. Particularly in the UK, the housing market is stifled. British houses are under scrutiny for being too small with next to no living space for buyers and renters alike. The dark cloud over property management in this country isn’t helping the overall morale of tenants.
Shockingly, almost 50% of UK tenants claim to have fallen out with their landlord. So severe is the situation, that tenants can now go through a formal process to make a complaint about their landlord via Citizens Advice if they are dissatisfied. Surely, there must be an easier way to handle this by better equipping professional property managers so that they can respond to issues quickly and directly. In this article, we share the three essential tools property managers need.
Get a Virtual Phone Number
There is no doubt that a property manager role is a corporate job. Tenants and landlords expect to see a traditional suit-and-tie approach to their home rental agreement. Imagine the stereotypical estate agent who shows you around a new property — in this industry, it’s all about having a clean image and the gift of the gab. Adopting a virtual phone number is your best bet if you want to be able to take calls on the go and ditch the mobile number.
With a virtual call management system, you can divert a professional business number (like a letting agency line or a location-based number) to a range of devices. Many of the leading virtual call companies provide an integrated mobile application, which lets the user schedule their available times for incoming communications, meaning you don’t get dragged out of that crucial meeting or important social event.
Use Digital Data Entry
Property managers are constantly collecting data for a range of tasks, such as signing up new tenants or completing site audits. By using digital data entry tools like Google Forms, you can boost your professional image, keep all your data stored in one place and protect personal information.
Pen-to-paper documentation is pretty old-fashioned — if you want to be considered a savvy property manager and really impress your clients, the solution is to go digital. There is nothing worse than approaching the close of a deal and making things awkward by misplacing a piece of paper or, worse still, fragmenting the conversation by promising you will later email across the relevant info, which only keeps your client waiting.
These methods often slow an already lengthy procedure down. When signing a tenancy agreement, there are many processes that also must be taken care of, including getting a tenancy reference and giving a notice period on a current property. In fact, the minimum property notice tenants must give is currently four weeks in the UK!
Get to Grips with Tenant Review Websites
Tenant review websites like Ask Tenants are increasingly dictating how well an apartment building is received by potential suitors. This is a major crux for property managers.
Making a solid first impression using a professional business phone number and easy-to-use digital forms is a good way to start receiving stellar feedback. However, tenants will sometimes inevitably feel frustrated by unfortunate situations during the length of their agreement. Even if these situations aren’t preventable, tenants will often leave a review when caught up in the moment. With the internet being so influential in swaying customer decisions, property managers need to actively keep up to date with reviews, and quickly and professionally respond to any negative feedback.
Some horrifying accounts of infested accommodation have surfaced on the website from emotional tenants. While many reviews aren’t this extreme, even the smallest dissatisfaction can count for a lot during the buying process. With online word-of-mouth recommendations generating the most marketing trust — seventy percent of consumers trust the reviews they read online — now’s never been a more important time to closely monitor your online presence.