Moving house is stressful– but you can make your moving day a lot easier if you pick a good removals firm and ask the right questions when you book. We invited Master Removers – the new national ‘supergroup’ of removals firms – to provide some pointers.
Here are seven questions that people should ask (but too often don’t) before booking a move…
1. Do you follow the BAR code of practice?
You may not realise that there is a national trade association dedicated to promoting high standards in the removals sector. It’s called the British Association of Removers (‘BAR’) and if a firm is registered as a member and follows its code of practice, that’s a good indication that they’ll provide a reliable, professional service.
2. Are your movers direct employees?
Moving lots of heavy goods safely and efficiently is a specialist, skilled job. The best removals firms have properly trained, directly-employed staff who know exactly what they’re doing and can be trusted with your valuables. Be wary of firms that rely on short-term agency workers. Hint: if the movers wear uniforms, that’s a good sign too.
3. Can you provide a written guarantee of my moving date?
Making sure your removals firm actually turns up on the correct day is likely to be your biggest single worry ahead of the move, as there can be serious legal consequences if you don’t move out of a house on time. Get a written guarantee of the moving date.
4. Do I need any extra insurance?
Don’t assume that your household contents insurance covers everything – sometimes policies don’t cover things lost or damaged in transit. Ask your removals firm if they can provide additional insurance for the move – and for any particularly valuable objects you own.
5. Can you sort out my parking permits for moving day?
Some removals firms will take care of the paperwork involved in getting parking permits from the local councils for lorries and vans at either end of the move – so there’s one less thing for you to worry about.
6. Will you unpack for me?
Most removers will pack for you – and good ones will also offer an unpacking service in your new home. They can even plug in your white goods and make sure everything’s in working order. This is especially useful for older or less able-bodied people.
7. Where can I read your reviews?
You’ve got to be a bit careful when googling for local removal firms. Often many of the top results are really digital marketing ‘middle-men’ who sell leads to firms – some of which might not be the best in the area. Make sure you can read genuine reviews of the firm’s services – for example on Google Reviews or Trustpilot.
A really good removals firm will give you a single, experienced move manager, who will be your main point of contact from start to finish. They’ll be able to plan your whole move ahead of time, clearly communicate the plan with you, handle any unforeseen challenges during the day without fuss, and help you settle in to your new home.
If you take care when picking a remover, there’s really no reason for moving day to be stressful at all.
Master Removers is a new national group of BAR-registered removal firms, bringing together well-established local companies to offer high-quality professional services at competitive rates. Visit the Master Removers website to see their removals and storage services, plus a stress-busting checklist, packing tips and much more.
Image credited to Master Removers.